Your GP practice will never contact patients in this manner to request personal information or ask you to press a button to update your details.
Please follow the steps below to manage a scam text.
- Do NOT press 1 or respond to the text.
- Report the text: Forward it to 7726 (free) – this is the UK’s official spam reporting service (https://www.ncsc.gov.uk/collection/phishing-scams/report-scam-text-message).
- You can also report issues to Action Fraud - the UK’s national reporting centre for fraud and cybercrime (https://www.actionfraud.police.uk/)
- Block the number. On most phones, open the message -> tap the number -> select Block.
- Delete the message after reporting.
- Stay alert for similar scams.